TOPS Customers are given the option of contracting TOPS for technical support. Our technical support team is located in our Clearwater, Florida office, and is available for customers during the following hours:
- Monday - Friday:
- 9:00am - 8:00pm EST
- Be advised that TOPS Support may be closed no more than
one (1) day per month for internal training and testing.
- Contact Support at:
- (800) 899-5689
Following are the support services that you can count on, depending on the support plan your organization uses:
Scope of Work:
Technical support does not include manipulating your accounting books as part of the normal scope of work covered under this SLA. Accounting support is defined as any research needed to assist with balancing ledgers, offsetting GL accounts, or any issue/question that would arise from bookkeeping/accounting.