The TOPS Technical Support Team is ready to help with any TOPS [ONE] questions you may have, and can be reached at the following times:
Monday - Thursday:
9:00am - 8:00pm EST
Friday:
9:00am - 5:30pm EST
Be advised that TOPS Support may be closed no more than
one (1) day per month for internal training and testing.

 
Contact Support at:
(800) 899-5689
support@topssoft.com

Choose from one of our three TOPS [ONE] support plans, depending on the needs of your organization: Basic, Standard or Premium.

 

Online support case submission

Searchable Support Knowledge Base

Submit & Vote on Product Improvement Ideas

Unlimited Email Support

Semi-Annual Application Updates

Unlimited Online Training

24/7 access to pre-recorded classes

x

 

800 Number Direct Phone Support

x

 

Unlimited Call Back Ticketing

x

  ✓ *

No Minimum Call Times/Overage Charges

x

Dedicated Account Manager

x

Premium Support Phone Queue

x

x

Guaranteed First Response Time (phone)

x

x

45 Minutes *

     *Premium receives highest priority on call-backs
   **Applies to inbound calls only, except during peak time: Dec.15 - Mar.15

Scope of Work:

Technical support does not include manipulating your accounting books as part of the normal scope of work covered under this SLA. Accounting support is defined as any research needed to assist with balancing ledgers, offsetting GL accounts, or any issue/question that would arise from bookkeeping/accounting.